Frequently Asked Questions (FAQs)
1. What products do you sell?
We offer a wide range of industrial items, including mechanical, electrical, automation,
instrumentation, and maintenance equipment, suitable for various industrial
applications.
2. Are your products genuine and certified?
Yes. All products are sourced from trusted manufacturers and comply with international
quality and safety standards.
3. How can I place an order?
You can order directly on our website or contact our sales team for bulk/custom or
project-based orders.
4. What payment methods do you accept?
We accept Credit/Debit Cards, Bank Transfers, and Letters of Credit (LC) for corporate
and industrial purchases.
5. Do you accept Letter of Credit (LC) for online orders?
Yes, corporate or industrial orders can be paid via Letter of Credit (LC). Please contact our
sales team for assistance with LC documentation and processing.
6. How do you handle shipping and delivery?
We ship locally and internationally via trusted courier and logistics partners. Delivery
times vary based on product availability, size, and shipping destination
7. Can I track my order?
Yes. Once your order is dispatched, a tracking number will be shared via email or SMS.
8. What is your return and warranty policy?
Returns are accepted for damaged, defective, or incorrect products. Most items include
a manufacturer warranty, depending on the brand and product category.
9. Can I request a quote for bulk or custom orders?
Yes. You can submit details through our Request a Quote section or contact our sales
team directly with your requirements.
10. Do you provide technical support?
Yes. Our technical support team can assist with product selection, installation guidance,
troubleshooting, and other technical queries.
11. Do I need an account to place an order?
No account is required; however, creating one allows faster checkout, easy order
tracking, access to order history, and eligibility for bulk pricing.
12. How can I contact customer support?
You can reach our support team via email, phone, or live chat during business hours. All
contact details are available on our website.