PRIVACY POLICY

1. Data Collection

We collect business and limited personal information, including:

1.1 Company name, registration details, and tax numbers.

1.2 Contact person’s name, email, and phone number.

1.3 Billing/shipping addresses.

1.4 Payment details (processed securely through third-party gateways).

We comply with applicable data protection laws in Pakistan and international standards (including GDPR for EU-based users).

2. Use of Information

Collected data is used to:

2.1 Process and fulfill orders.

2.2 Provide invoices, quotations, and shipping updates.

2.3 Ensure compliance with trade regulations and customs requirements.

2.4 Improve customer service and technical support.

3. Data Protection & Retention

3.1 We implement industry-standard security measures (SSL encryption, firewalls, secure servers).

3.2 Access to data is restricted to authorized personnel only.

3.3 Records of orders and payments are retained for a minimum of five (5) years or as required by applicable law.

4. Third-Party Disclosure

4.1 We do not sell or trade customer data.

4.2 Information may be shared with logistics providers, payment processors, and government authorities as required by law.

4.3 All third-party service providers (e.g., couriers, banks, logistics partners) are bound by confidentiality agreements.

5. Cookies

Our Website uses cookies to enhance user experience and enable smooth navigation. Users may disable cookies in browser settings, though some features may be restricted.

6. Your Rights

6.1 You may request correction, update, or deletion of your personal data (subject to regulatory compliance).

6.2 Requests can be made in writing to our Data Protection Officer.