REFUND, RETURN & CANCELATION POLICY

1. Eligibility for Returns

Returns are accepted only in cases of:

1.1 Wrong product supplied (different from Order Confirmation / Proforma Invoice).

1.2 Defective or damaged product on delivery (reported within 7 days).

1.3 Non-conformity with agreed specifications.

2. Non-Returnable Items

2.1 Custom-fabricated, made-to-order, or special import items.

2.2 Electrical, automation, or instrumentation parts once unpacked/installed.

2.3 Products damaged due to improper handling, storage, or installation.

3. Return Procedure

3.1 Buyer must request a Return Merchandise Authorization (RMA).

3.2 Products must be unused, in original packaging, with proof of purchase.

3.3 Return shipping costs are borne by the Buyer (except in case of supplier error).

4. Refunds

4.1 Refunds will be processed only after inspection and acceptance of returned goods by our Quality Team.

4.2 Refunds will not be made in cash; they will be processed via the original payment method or as store credit.

4.3 Refunds are processed within 15 working days of approval.

4.4 For partial returns, shipping charges are non-refundable, and a restocking fee of up to 10% may apply.

5. Order Cancellation Policy

5.1 Orders may be cancelled within 24 hours of placement, provided the items have not been dispatched or specially procured.

5.2 Custom-fabricated, made-to-order, or special import items cannot be cancelled once production or procurement has begun.

5.3 If cancellation is requested after dispatch, it will be treated as a return and subject to the Return Policy terms.

5.4 Refunds for approved cancellations will be issued within 10 working days through the original payment method or as store credit.

5.5 The company reserves the right to cancel any order due to stock unavailability, pricing errors, or compliance issues; in such cases, a full refund will be provided.